Refund policy

ALL SALES ARE FINAL

Because each Deluxe Scoops order is specially curated and may contain mystery items selected specifically for the customer, we do not accept returns, exchanges, or refunds due to personal preference, color, style, or receiving an item the customer would not have selected individually.

For products where purse, wallet, tote, or other options are sent to you for selection prior to curating your order, your selections are considered final once your choices have been submitted.

Damaged or Incorrect Items: If an item arrives damaged, defective, or you receive an incorrect item, please contact Deluxe Scoops within 3 days of delivery. Include your order number and clear photos of the item and packaging. Once reviewed, we may provide a replacement, store credit, or refund for the affected item, as appropriate.

Mystery & Curated Items: Part of the Deluxe Scoops experience is the surprise! Product photos are examples of the types and styles of merchandise you may receive and do not guarantee that the exact pictured merchandise will be included unless specifically stated.

Cancellations: Orders may be cancelled only before the curation process begins. Once we have started selecting, preparing, or packaging your Deluxe Scoop or mystery box, the order cannot be cancelled.

Shipping Issues: Deluxe Scoops is not responsible for packages marked as delivered by the carrier or for delivery issues caused by an incorrect address provided at checkout. Please contact us promptly if there is a shipping problem so we can assist with the carrier when possible.

Questions? Please contact us at sales@deluxescoops.com and include your order number.